Performance Agency Program Manager
Location: CUSTOMER-Bengaluru-Bengaluru
Years of Experience: 10-13 Years
Job Summary: We are seeking a highly skilled Performance Agency Program Manager with a strong background in performance management to lead and optimize our agency programs. The ideal candidate will have a proven track record of managing complex projects, driving performance improvements, and delivering results in a fast-paced environment. This role requires a strategic thinker with excellent communication skills and the ability to collaborate effectively with cross-functional teams.
Responsibilities:
- Lead the planning, execution, and delivery of agency programs, ensuring alignment with organizational goals and performance metrics.
- Develop and implement performance management frameworks to assess and enhance program effectiveness.
- Collaborate with stakeholders to define program objectives, key performance indicators (KPIs), and success criteria.
- Monitor program performance, analyze data, and provide actionable insights to drive continuous improvement.
- Facilitate regular program reviews and status updates with stakeholders, ensuring transparency and accountability.
- Manage risks and issues proactively, implementing mitigation strategies as necessary.
- Foster a culture of performance excellence within the team and across the organization.
- Mentor and guide team members in performance management best practices.
Mandatory Skills:
- Extensive experience in performance management, with a focus on program management.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Proven experience in managing cross-functional teams and projects.
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Strong organizational skills and attention to detail.
Preferred Skills:
- Experience in agency management or working with external partners.
- Familiarity with project management methodologies (e.g., Agile, Waterfall).
- Knowledge of performance management tools and software.
- Ability to adapt to changing priorities and work in a dynamic environment.
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.
- 10-13 years of experience in program management, with a strong emphasis on performance management.
- Proven track record of successfully managing large-scale programs and driving performance improvements.
