Product Support Specialist - GHL Expert

Ascend Group is Singapores premier digital marketing company. We exist to equip entrepreneurs and purpose-driven businesses to thrive in the new AI economy through strategic marketing, education, and scalable systems with AI-first thinking.

At Ascend, we are a remote-first team of A-players who value growth, performance, and transparency. We move fast, build with clarity, and honor each team members ideas, ownership, and craft. If you want to expand your capabilities, contribute meaningfully, and grow in a no-politics, high-performance environment, this is your place.

Youll be our Product Support Specialist GHL Expert who turns strategic blueprints into seamless GoHighLevel builds and bullet-proof automations. From white-label account setups to complex internal workflows, youll translate heres the plan into its live and driving results, while rescuing users when things go sideways and feeding real-world insights back to the Product team. If you love hands-on implementation, rapid troubleshooting, and squeezing every ounce of value from GoHighLevel, wed love to work with you.

IMPORTANT NOTE: Only those who have completed and submitted the job application form via the link below will be considered for the role.

APPLY NOW and FILL IN this APPLICATION FORM: bit.ly/AG-JobApplicationForm

Role Objectives

• End-to-End GHL Setup White-label, brand, and integrate new GoHighLevel accounts (payment gateways, calendars, data imports) for clients and internal teams.
• Build High-ROI Automations Design, test, and refine email/SMS campaigns, CRM workflows, and pipeline triggers that hit project KPIs.
• Launch Conversion Funnels & Sites Deploy and troubleshoot funnels, landing pages, and websites, guaranteeing smooth hand-offs to other platform features.
• Provide Rapid Technical Support Diagnose and fix subscriber or team issues quickly, turning Im stuck into all good with clear, step-by-step guidance.
• Keep Docs & Training Fresh Write practical how-tos/FAQs and run bite-size training so users can self-serve and scale.
• Drive Internal Efficiency Translate process maps into automated GHL workflows and cross-tool integrations that cut manual work.
• Close the Feedback Loop Feed ground-level insights on usability gaps and feature ideas back to the Product Manager for continuous improvement.

Requirements:

• 3 + years of hands-on experience with GoHighLevel
• Proven track record building automations, funnels, and websites that deliver measurable results.
• Comfortable with integrations (APIs, webhooks, Zapier/Make, payment gateways, calendar sync).
• Solid grasp of email/SMS best practices and basic HTML/CSS for troubleshooting.
• Sharp problem-solver who enjoys talking to users through fixes and writing clear documentation.
• Strong project-management habitscan juggle multiple builds and support tickets without dropping the ball.
• Excellent written and spoken English; able to run live trainings and draft concise SOPs.
• Bonus: experience supporting SaaS products in an agency or B2B environment.

Please note that only those who have completed and submitted the job application form will be considered for the role.

If youre interested in joining us, apply here: bit.ly/AG-JobApplicationForm

Job Type: Full-time

Benefits:

Additional leave

Flextime

Opportunities for promotion

Paid training

Promotion to a permanent employee

Work from home

Schedule:

8-hour shift

Full-time (Flexible)

Monday to Friday