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MoNeed

Product Support & Integration (ShopeePay)

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Posted 23 hours ago
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Job Description

Job Description

Facilitate smooth H2H integration processes with partners and internal teams
Provide daily support and ensure seamless operations
Deliver training sessions for partners and Shopee/ShopeePay teams on new features or products
Handle monitoring, troubleshooting, create SOPs, and support product operations as needed
Analyze and report any trend on the number of bugs recorded
Identify issue trends for reporting to all stakeholders to improve the system stability
Collaborate closely and build relationships between the operations, business, and the developer team in the debugging process during the production
Support the operations and developer team in the bug reporting process by providing complete information and temporary solution or workaround
Support the SNAP Submission process to Regulator in Indonesia

Requirements

Minimum bachelor's degree from Computer Science or related discipline will be an advantage
Proficient in English and Bahasa Indonesia.
Demonstrated ability to learn independently and proactively
Communicates clearly, collaborates effectively, and brings a positive energy to the team.
Have a strong willingness to learn & grow based on feedback
Have a logical thinking and sense of curiosity
Can-do attitude with strong sense of responsibility and result-oriented
Able to work independently or with team in fast-paced environment
Experience in H2H Integration, API, or SNAP integration.
Experience in E-Wallet, Payment Gateways (PG), or other fintech domains
Exposure to SNAP regulations.

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About Company

MoNeedJob Source: www.linkedin.com

Job ID: 149792265

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Last Updated: 24-06-2026 07:56:46 PM

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