We are looking for a knowledgeable and customer-oriented Product Specialist to join our team. In this role, you will be responsible for providing technical expertise, designing customer-focused solutions, supporting the sales process, and acting as a trusted advisor throughout the customer journey.
If you have strong technical knowledge, excellent presentation skills, and a passion for delivering innovative IT solutions, we'd love to hear from you.
Key Responsibilities
- Analyze customers business and technical requirements in collaboration with the Account Manager.
- Design and recommend the most suitable IT solutions based on customer needs and business objectives.
- Prepare technical proposals, solution designs, and Bills of Material (BOM) in accordance with the company's product portfolio.
- Conduct technical validation and pricing reviews before proposals are submitted to customers.
- Deliver product presentations, demonstrations, Proof of Concept (PoC), and technical discussions with prospective customers.
- Act as the Subject Matter Expert (SME) for assigned products and solutions.
- Maintain and update product portfolios, price lists, solution packages, and margin structures.
- Collaborate with the Sales and Marketing teams to develop product materials, technical documentation, campaigns, webinars, and customer success stories.
- Build and maintain strong relationships with principals and vendors to stay updated on product roadmaps, new features, promotions, and partnership programs.
- Coordinate deal registration and technical or commercial support with principals and vendors.
- Conduct internal product knowledge sharing and technical training sessions.
- Prepare regular reports on product performance, sales forecasts, and business opportunities.
- Ensure proper project handover to the Delivery or Technical team by providing complete solution documentation and implementation requirements.
- Support the initial (non-operational) phase of customer onboarding to ensure a smooth project transition.
Minimum Qualifications
Experience & Track Record
- Minimum 2–4 years of experience in LMS/Moodle-related work, either as a Product Specialist, Presales Engineer, LMS Administrator, System/Infrastructure Engineer, or similar technical role.
- Solid technical understanding of how Moodle works end-to-end (architecture, hosting, integrations), enabling solution design, technical proposals, infrastructure sizing/BOQ, and product presentations to prospective customers.
- Nice to have: direct hands-on experience with Moodle installation, configuration, customization, migration, and/or troubleshooting in a production environment.
Technical Skills - Moodle & LMS Platform
- Understanding of Moodle architecture: core structure, plugin/module management, theme customization, roles & permissions, course/category management.
- Familiar with standard LMS integrations: SSO (SAML/OAuth), SCORM, xAPI/Tin Can, LTI, H5P.
- Nice to have: hands-on experience installing/configuring Moodle; familiarity with Open edX.
Technical Skills - Infrastructure & Cloud
- Understanding of Linux server administration (Ubuntu/CentOS) and the LAMP/LEMP stack (Apache/Nginx, MySQL/MariaDB/PostgreSQL, PHP), sufficient to support solution design and technical discussions with the Engineering team.
- Understanding of cloud hosting and deployment — Microsoft Azure preferred, AWS/GCP a plus including VM sizing, storage, backup, and disaster recovery concepts.
- Basic understanding of security hardening (SSL/TLS, firewall, access control) and network management relevant to LMS hosting.
- Nice to have: familiarity with containerization (Docker) for Moodle deployment; exposure to automation/AI (Power Automate, Power BI, AI chatbot/LLM integration for LMS), aligned with PCMan's future solution direction.
Certifications (a plus, not mandatory)
- Moodle Certified Educator / Moodle Course Creator Certificate.
- Microsoft Certified: Azure Fundamentals or Azure Administrator Associate.
- LPIC-1 / RHCSA or other Linux administration certifications.
General Competencies
- Able to translate technical requirements into business solutions that are easily understood by non-technical customers.
- Strong communication, presentation, and interpersonal skills to support the presales cycle alongside the Sales team.
- Strong analytical thinking, problem-solving, and time management skills.
- Proficient in MS Office; familiarity with CRM systems (Dynamics 365 is a plus, as it is used at PCMan).
Education
- Minimum Diploma/Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related IT field.
- Candidates from non-IT backgrounds (Business/Marketing) may still be considered if they have a strong hands-on Moodle/infrastructure portfolio.
Others
- Good command of English (written & spoken) for technical documentation and vendor communication.
- Willing to travel for business purposes as required.
