Product Specialist (Ask Darwin)

Role: Product Specialist (Ask Darwin)

Location: Jakarta, Indonesia

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. we are the preferred choice of 800+ global enterprises to manage their 2 million+ employees across 100+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: Vedanta, Mahindra, Glenmark, Adani Wilmar, Swiggy, DLF, Crisil, CRED, JG Summit Group, Cebu Pacific Air, Nivea, etc.

The vision of Darwinbox is to build a world-class product company from Asia and is backed by marquee global investors like Salesforce, Sequoia Capital, and Lightspeed Venture Partners and Microsoft.

Responsibilities:

• Handling queries on our customer interaction center, Ask Darwin.
• Support clients to resolve queries or bugs in a timely manner to ensure client satisfaction.
• Gather feedback on product experience via targeted surveys.
• Identify risks proactively, mitigate and escalate as deemed appropriate.
• Share best practices with clients on how to achieve product success with Darwinbox.
• Help drive product adoption and increase overall retention.

Requirements:

• Has Bachelor Degrees and 2-5 years of relevant experience.
• Understanding/ Willingness to learn Technology systems. HRMS system understanding would be preferred.
• Good Communication and Problem-Solving Skills.
• Has proficiency in English, Bahasa Indonesia and Thailand language (Writing and Speaking).
• Good in Email, MS Excel, Word, and PowerPoint.
• Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch.