Product Operations Support

About The Role:

• Monitor ticketing systems and escalate issues as needed.
• Support product research activities, including data gathering and analysis to improve product operations.
• Assist in troubleshooting and documenting incidents.
• Support dashboard monitoring and issue tracking.
• Help update product data and configurations.
• Maintain and organize product documentation and process SOP.
• Collaborate with teams for issue resolution.
• Manage communication with users regarding system maintenance, issue resolution, and general inquiries to ensure smooth product experience.

About You:

• Basic troubleshooting and issue escalation skills.
• Basic programming knowledge is a bonus.
• Familiarity with SQL for simple queries.
• Understanding of Agile workflows.
• Good communication and teamwork skills.
• Detail-oriented and eager to learn.
• Experience with JIRA is a plus.