Company Description
WEBUY is a rapidly growing social e-commerce platform, established in August 2019, and operates in Singapore, Malaysia, and Indonesia. Backed by Rocket Internet and renowned regional angel investors, WEBUY aims to create a people-centric institutional technology platform across Southeast Asia. The platform's unique Group Buy model enables communities to collectively purchase quality food and groceries, benefiting from bulk savings and lower delivery costs. By sourcing and providing high-quality food products, WEBUY is committed to fostering healthier and happier lifestyles through the joy of sharing and collective shopping experiences.
Role Description
The Product Operations Executive will play a crucial role in managing and improving product workflows and operational efficiency. This full-time, on-site role is based in Kelapa Gading, and involves day-to-day tasks such as overseeing product operations, conducting market research, and ensuring seamless coordination with internal teams and stakeholders. The position also requires effective communication and problem-solving to optimize product-related processes and foster customer satisfaction.
Responsibilities :
- Assist in product planning, development, and lifecycle management for travel products (tour packages, flights, hotels, and related services)
- Coordinate closely with product managers, operations, sales, marketing, and customer service teams
- Collect and analyze customer feedback, booking data, and market trends in the travel industry
- Support travel product launches, updates, pricing changes, and product documentation
- Monitor product performance such as sales, margins, customer satisfaction, and conversion rates
- Oversee daily operational activities related to travel product delivery and bookings
- Ensure operational processes comply with company policies, SOPs, and service quality standards
- Coordinate with airlines, hotels, tour operators, vendors, and internal teams
- Monitor timelines, booking workflows, and resource allocation
- Identify operational gaps and support continuous process improvements
- Prepare operational, sales, and product performance reports
- Maintain accurate travel product data, itineraries, SOPs, and operational records
- Support cross-department communication to ensure smooth product execution
- Track operational or product-related issues and follow up until resolution
Requirements :
- Bachelor's degree in Business, Tourism, Hospitality, Management, or a related field
- 4-7 years of experience in thetravel industry
- Good understanding of travel products such as tour packages, flights, hotels, and visa processes
- Strong coordination and communication skills with internal teams and external vendors
- Ability to analyze booking data, customer feedback, and market trends
- Detail-oriented, organized, and able to manage multiple bookings and tasks simultaneously
- Proficient in Google Workspace / Microsoft Office (especially Excel for reporting)
- Fluent in English (written and spoken)
- Comfortable working in a fast-paced, deadline-driven environment
- Experience coordinating with airlines, hotels, tour operators, or ground handlers is a plus
- Familiarity with reservation systems or travel platforms is an advantage
- Proactive, problem-solving mindset and willingness to learn
