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Product Manager - Trust & Safety

GoTo Financial


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4-6 Years
4 months ago
287 Viewed
0 Applied

Job Description

About The Role

Gopay is looking for an entrepreneurial product Manager to drive the vision, strategy, and execution of user identity & and help experience products.

As the Product Manager, you will be a customer advocate with an obsession for great customer experience, thinking of the customer issues & and their safety. Work towards the best way of helping customers in need, keeping them safe, and gaining their trust. Working together with a set of cross-functional leads from Engineering, Design, customer care, and Business you will craft a product strategy and roadmap that will quickly get a wholly reimagined user experience resulting in high customer satisfaction.

What You Will Do

  • Deliver. You put things on paper, get your hands dirty, and execute with precision to make sure products and features are launched on time
  • Define and drive a roadmap for the team in collaboration with stakeholders from Engineering, Design, Research, and Operations
  • Work in a cross-functional team, partnering with engineering, design, and other teams to ship major features and product improvements
  • Seek product ideas and feedback, gather requirements, write specs, create wireframes and workflows, and demo them early and often
  • Understand that one size doesn't fit all and conceptualize solutions that are configurable and adaptable to the maximum extent possible
  • Be in the details. Know your team's work in-depth - down to API names and contracts
  • Define clear and well-scoped requirements and usability documents that are easily understood by technical and non-technical audiences
  • Your work will involve you to establish synergies with many teams across Gojek & Gopay - Data Science, Data Engineering, Business Intelligence, Customer service, Growth, and our other Product Groups and beyond
  • Deep dive into data and identify the right problem statements and right segments to target and take an Experimentation driven product development approach

What You Will Need

  • Min 4 years of experience working in the product management space, preferably in a consumer-facing digital product role.
  • Bachelor of Engineering/science degree or equivalent practical experience would be a plus
  • Independent and curious, you set your own targets, ask for help when you need it, and are always looking to learn something new
  • Strong communication skills, and the ability to summarize complex and technical topics to a wide range of audiences.
  • You are a self-starter, you love to understand systems inside out and make it your mission to deliver quality products
  • A Can-Do Attitude: A positive attitude and passion for learning in fast-paced environments. We move fast!
  • Fast & Agile: Ability to excel in a constantly changing and rapidly growing workplace.
  • Communication: Strong communication skills. You know how to build trust, set goals, and get things done.
  • Data-Driven First: When making decisions you leverage technical resources and data to support hypotheses. You are skilled at SQL and understand basic statistics, but you also know when to step back from the rabbit hole of too many metrics

About The Team

Join Gopay's Product Management team, a hub of innovation and collaboration, to revolutionize everyday experiences at scale, while embracing a culture that values creativity and meaningful impact. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone has access to high quality financial services. If you have the curiosity, passion for technology, and collaborative spirit work with us, and let's solve the problems with technology.


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