Product Manager - Return & Refund, Regional Operations

Shopee

Indonesia

1-3 Years

This job is no longer accepting applications

Posted 21 hours ago

Job Description

Job Description:

Understand business direction and goals, align priorities and requirements with business teams and local markets
Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return Refund experiences provided by the platform
Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups
Take ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact
Explore advanced AI-based solutions in Return & Refund workflows and strategies

Requirements:

Bachelor's degree in any field, preferably in Artificial Intelligence, Computer Science, Business Analytics, Information Systems, Engineering or equivalent
1-3 years of experience in e-Commerce or product management will be advantageous
Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
Good interpersonal skills and comfortable engaging stakeholders from both regional teams and local markets
Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
Adaptable, open-minded, and thrives in a dynamic environment
Frequent user of AI tools

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 149560751

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Last Updated: 23-06-2026 04:03:59 PM

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