Product Manager - Marketplace

0-2 years
5 months ago
Job Description

Job Description:

  • Actively help our cross-functional product team to operate as effectively as possible, building and maintaining product tools such as dashboards to track feature adoption.
  • Collaborate closely with the Product Management team to understand product roadmap, objectives, and priorities.
  • Structure and analyze data to help the product team to make better-informed decisions.
  • Monitor key performance indicators (KPIs) such as time-to-market, product quality, and customer satisfaction.
  • Act as a bridge between technical and non-technical stakeholders, translating technical jargon into understandable terms and vice versa. Working closely with operations and sales teams to improve the customer experience (shoppers and sellers).
  • Develop and monitor business processes to streamline product management practices, such as common frameworks for product discovery and delivery.
  • Manage live issues and bugs reported by customers, including prioritization, investigation, resolution coordination, and effective communication with relevant teams.
  • Maintain a comprehensive and up-to-date log of reported issues, their status, resolution progress, and post-resolution analysis.
  • Conduct thorough root cause analysis of bugs and issues to identify underlying problems and contribute to preventing future occurrences.

Requirements:

  • Bachelor's degree in technology, engineering, or business fields.
  • Bilingual in Portuguese and English to work with local and overseas teams. English will be the main working language.
  • Excellent analytical skills to not only build dashboards from unstructured data but also to extract insights helpful for the product team.
  • Excellent communication and problem-solving skills with clear logical thinking.
  • Self-motivated with the ability to work in a fast-paced environment that requires autonomy and skills to deal with ambiguity.
  • Ability to coordinate with counterparts in the Asian market.

About
Job Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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