Product Manager

Job Description:

- Analyze and evaluate business requirements related to POS & EDC/Payment systems and convert them into clear, actionable system specifications.

- Gather, document, and maintain business processes, data flows, and system integration needs.

- Contribute to roadmap definition along with all stakeholders.

- Collaborate with cross-functional teams (Engineering, QA, and Operations, Sales) and also customer to deliver solutions that align with business goals.

- Work on enhancements, new features, and system integrations.

- Conduct gap analysis between existing systems and new requirements.

- Assist in testing (functional, regression, integration), ensuring that solutions meet both functional and technical specifications.

- Provide technical documentation including flow diagrams, data mapping, and API specifications, ISO8583.

- Participate in UAT and provide post-deployment support to resolve production issues and collect feedback for future improvements.

- Maintaining good relationship & communication with customer to ensure customer satisfaction.

Requirement

- Minimum 7+ years of experience in POS, EDC/Payment systems, or related industries, with strong exposure to transaction based platforms.

- Strong understanding of software development lifecycle (SDLC) and system design principles, with the ability to bridge business and technical perspectives.

- Solid knowledge of POS product & POS market industries.

- Solid knowledge of API integrations (REST/JSON), ISO8583 messaging, databases (SQL), and basic data modeling concepts.

- Strong analytical thinking and problem-solving skills, with high attention to detail in evaluating business and system requirements.

- Strong customer centric mindset and data-driven.

- Excellent communication skills, with the ability to clearly articulate technical concepts to non-technical stakeholders and collaborate across teams.

- Hands-on experience or prior background in software engineering is a strong advantage.

- Proficient in using product and project management tools such as Jira, Figma, Postman or similar platforms.

- Good communication and attentive to details.

- Have good product knowledge and design awareness for user experiences.