Product Manager Chatbot & Customer Service (2024 Fresh Graduates)

0-2 years
4 months ago
Job Description

Job Description:

  • As a product owner, drive the end-to-end product development of Chatbot or Customer Service features, from ideation, system design and development, to post-launch improvements and iterations
  • Conduct market research and competitor studies to identify opportunities, gaps and areas of improvement for our solutions
  • Effectively manage stakeholder expectations and project timeline. Develop detailed project plans and manage project risks
  • Work with the business team closely and deliver features which are in alignment with business goals and objectives
  • Assist the business team in promoting product-related operational promotion and training work
  • Track the data effectiveness after the product launch, and continuously promote product planning and iteration based on data analysis
  • Work with the team to deliver holistic Chatbot/Customer Service solutions, including but not limited to Chatbot, Chatbot Tools, CS live chat, Customer Service systems, Dispute systems, and data products in both Chatbot and Customer Service functionalities


Requirements:

  • Bachelor's or Master's degree, expected to graduate in 2024. Preferably majored in Computer Science, Information Systems, Business Analytics, Mathematics, or a related applied quantitative field
  • Previous internship in e-commerce, AI industry or product management is preferred
  • Understanding and/or hands-on experience in software development, data science and machine learning is preferred
  • Excellent problem solving, logical thinking and analytical skills
  • Effectively communicate complex business/technical information with different audiences verbally or in writing
  • Self-driven, positive attitude and team player
  • Proficient in English and conversational in Mandarin to facilitate cross-border collaborations with stakeholders from China

About
Job Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

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