McEasy, a transportation management solution to simplify complex logistics operations. is looking for a Product Activation Support to join our ever-growing team.
If you are a keen learner, self-driven, and looking to be a part of a team that is passionate with helping each other, we want to hear from you.
Job Description:
- Deliver training on custom-developed features and manage the transition of customers operational workflows onto the McEasy platform.
- Track the success matrix for each Enterprise Customer go-live and run hypercare implementation immediately after go live.
- Provide ongoing technical service and maintenance support to enterprise customers after go-live.
- Analyze go-live and customer-flow implementations to identify room for improvement in process or product.
- Compare the customer's current (legacy) workflow against the new McEasy flow to validate fit and flag gaps.
- Source and validate implementation data, typically pulling first from internal cross-divisional teams before going external.
- Present system/product walkthroughs directly to customer stakeholders.
- Effectively operate as Project Manager & Business Analyst for each customer engagement.
Job Qualification:
- Bachelor's degree any major with 3-5 years of experience.
- Experience in IT/software implementation (industry background is flexible, but must include hands-on software implementation)
- Experience working knowledge of SQL/query language, plus strong Excel skills for data analysis.
- Proficiency with Microsoft Office and Outlook.
- Familiarity with TMS (Transport Management System) concepts, or a demonstrated ability to learn a product's feature set within about a week.
- Mastering communication and interpersonal skills, with a strong willingness to learn and a positive can-do attitude.
- Nice to have: Experience requiring client site visits or field deployment, ideally including remote or industrial environments (e.g. mining, plantation, logistics)
- Willing and able to travel extensively across Indonesia, including remote and mining-site locations in Kalimantan and Sumatra.
Ready to make a difference Join our team and be part of something extraordinary. Apply now!
