Product & Account Manager

Join the dynamic Khiri Travel team!

A leading regional destination management company for over 30 years, Khiri Travel delivers creative and personalized itineraries, with the highest standards of service to discerning tour operators worldwide; we hold ourselves accountable to the 4C's: Conservation, Community, Culture, and Commerce. We're real specialists and live up to our reputation of sharing our passion for discovery. We seek a travel professional with a commercial mindset to support a healthy, sustainable growth of the company in line with our Mission and Core Values.

All Khiri Travel businesses are supported by the Khiri Core team in Bangkok, to make sure our country teams are supported with systems, best practices, and knowledge, and to ensure sustained growth of the overall company.

Scope of Accountability

• Performance delivery within assigned accounts and product portfolios
• Revenue realization and margin integrity within managed accounts
• Accurate pipeline management and inquiry conversion
• Pricing discipline within agreed commercial parameters
• Timely and accurate system updates ensuring full data visibility

Reporting Line

Reports to: Khiri Travel Indonesia General Manager

Works in close partnership with: Sales, Contracting, Operations, Finance, and relevant Khiri Core teams.

Key Accountabilities

• Own and develop assigned key account partnerships to drive sustainable revenue growth and long-term strategic value.
• Identify commercial opportunities within assigned markets and convert them into measurable revenue and margin results.
• Provide commercial leadership within the Creative Team for assigned accounts, co-developing product innovation aligned with client demand, market trends, profitability targets, and Khiri standards.
• Ensure competitive pricing, margin control, and financial discipline across assigned accounts.
• Provide cross-functional coordination and influence across Sales, Operations, Product & Contracting, and Accounting, Sales, Contracting, Operations and Finance to ensure aligned execution and delivery excellence.
• Maintain strong supplier relationships and support value-driven negotiations in collaboration with the Contracting team.
• Monitor workflow performance and ensure timely, high-quality proposal development and service delivery.
• Proactively close the feedback loop between Sales and Operations to improve efficiency, product relevance, and client satisfaction.
• Act as a professional ambassador for Khiri Travel, reinforcing brand reputation and responsible travel principles in all partner interactions.

Core Competencies

Customer & Account Leadership

• Builds trusted, long-term client relationships and proactively adds value to grow account performance.
• Develops a strong understanding of the agent's client base, competitive landscape, and sales challenges to improve conversion and market success.

Strategic & Commercial Orientation

• Understands market dynamics and translates opportunities into structured growth plans.

Financial & Business Acumen

• Manages revenue targets, pricing logic, and margin performance with sound commercial judgment.

Product Innovation & Market Relevance

• Continuously develops competitive, responsible, and market-relevant products aligned with Khiri standards.

Cross-Functional Collaboration

• Works effectively across departments to ensure operational excellence and consistent service delivery.

Accountability & Performance Leadership

• Demonstrates ownership, strong follow-up, workflow discipline, and drives high performance standards.

*This role profile is not exhaustive; it may be amended from time to time to meet the needs of the business*

Success Factors

• Revenue and profitability growth within assigned accounts
• Client retention and expansion
• Product competitiveness and innovation impact
• Operational efficiency and workflow discipline
• Cross-department alignment
• Brand representation and market reputation

What we're looking for

Bachelor degree, preferably in Tourism, Business or Communications

Minimum 2 years in-depth experience in the luxury travel segment with proven track record

Excellent English skills (written and conversation) with a second European language an advantage

Interpersonal skills with the ability to communicate effectively in writing and in person with both teams and a variety of partners

Highly organized with the ability to help organize others

High-energy and decisive personality

What we offer

Based at the Bali, Indonesia office

A friendly and outgoing team, that celebrates successes frequently

Career advancement opportunities in the Khiri Travel organization

Regular in-destination travel for branch office visits and product development.

Annual travel to meet partners in Europe or the USA

Salary negotiable depending on experience, 3 month probation period

Visa and work permit

Comprehensive medical and disability insurance

Annual discretionary bonus

Please send your CV and a cover letter to [Confidential Information], to the attention of John Howe, Business Operations Director.