Process Manager Roles & responsibilities:
- Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients
- Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients
- Escalate issues to client and internal managers to bring issues to their attention promptly
- Independently handle clients and client calls– establish self as a valued partner
- Help knowledge management endeavour by sharing process knowledge and best practices within the teams
- Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents
- Have a thorough understanding of the client's business and related parties to monitor client's activities for unusual transactions
- Perform further investigation on identified suspicious client and client's transactions and report to KYC/AML compliance officer
Functional & Technical Skills:
- Bachelor's Degree in B. Com /BBM or Master's Degree in M.Com/MBA/PGDM
- 6 to 9 years of experience in handling a team of a minimum of 25 members with experience in KYC, AML, and Due Diligence
- Ability to manage and complete specific tasks with minimal direction
- Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
- Willingness to continuously learn, upgrade skills and stay relevant to business demands
- Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.
- Should be good with logical and quantitative abilities to derive information from data.
