Portfolio Manager

Portfolio Manager

at wagely (Pt. Gaji Pintar Indonesia) - Indonesia

About Us

Wagely is the #1 financial wellness platform in Indonesia. Wagely's holisitic financial wellness platform serves millions of hardworking Indonesians regain control over their financial lives. The wagely app provides member employees with Earned Wage Access (EWA), financial education, and other financial management tools to improve their long-term financial health responsibly. Since March 2020, we have implemented Wagely in listed and large local companies - such as British American Tobacco, Ranch Market, Mustika Ratu, and others - and are serving thousands of employees across the board—restaurants, factories, hospitals, retail stores, and many more.

Founded in 2020 by former Grab and Tokopedia executives, wagely has successfully raised funding from world-class global investors and Indonesian investors and family conglomerates. You will be amazed and energized by the diverse backgrounds of our people. We are a team made up of ex-entrepreneurs, ex-founders and high-achievers who want to make an impact yet always collaborate and don't take NO for an answer. We have high bars during our assessment process because we want to inspire and to be inspired by other teammates.

What will you be doing

Reporting to VP of Growth, you will be responsible for managing a portfolio of client accounts and serving as the primary point of contact between our company and our clients. Your role will be instrumental in maintaining strong client relationships, driving customer satisfaction, and achieving revenue growth objectives.

• Manage one or more key relationships and run all operational components of those relationships – including onboarding, activation, and business-as-usual.
• Proactively address client concerns, assess client needs, identify growth opportunities, and develop tailored solutions to improve user engagement and conversion.
• Track and analyze campaign metrics to derive actionable insights, leveraging data crunching and analytics skills to inform strategy and decision-making.
• Develop, execute and monitor the campaign performance and make necessary adjustments to optimize the results.
• Track campaign performance, derive insights, and stay informed about industry trends.
• Liaise with both internal and external stakeholders to deliver an excellent campaign implementation for each client.

This might be right for you if have:

• You have 5-7+ years of operations experience at a high-growth tech company, payroll, HRIS or SaaS-Business servicing mid-market or enterprise clients.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
• Excellent problem-solving abilities and a proactive approach to addressing client needs and challenges.
• Sufficient excel and powerpoint knowledge.
• Ability to work effectively both independently and as part of a team, collaborating with internal stakeholders to achieve shared objectives.
• Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities simultaneously.
• Demonstrated track record of revenue goals.
• Flexibility to travel for client meetings or industry events as needed.

Why join wagely

We are on a mission to change the world of how people are paid and improve the daily struggle of life for millions of people. Innovation, creativity and collaboration is in our DNA – our crack team are the core of our business and our passion is unrivalled. 

• Walk into an organization that works smart, is constantly evolving and enjoys the ride along the way
• Work alongside & learn from best in class talent
• Competitive salary package, stock options and benefits 
• Weekly team events
• Opportunity to create positive impact 

• If you are interested, please send your application to [Confidential Information]. We look forward to hearing from you!