About the Company
PT Indonesia Weda Bay Industrial Park is one of Indonesia's largest integrated industrial parks, playing a critical role in the global nickel downstream and battery materials industry. With international collaboration and large-scale operations, IWIP offers a high-impact environment for professionals who are ready to operate at scale.
About the Role
We are seeking a Performance & KPI Specialist – Accommodation Operations to develop performance standards, KPIs, and monitoring systems for our accommodation operations. This role will support operational excellence by analyzing performance, identifying gaps, and driving continuous improvement.
Key Responsibilities
- Develop and implement performance standards and KPIs for accommodation operations.
- Monitor operational performance and prepare regular reports and dashboards.
- Analyze performance data and identify gaps and improvement opportunities.
- Coordinate with relevant departments to improve service quality, efficiency, and operational performance.
- Develop and improve SOPs and performance measurement systems.
- Track corrective actions and support continuous improvement initiatives.
- Ensure accommodation operations consistently meet established service standards.
Qualifications
- Bachelor's degree in Hospitality, Business Management, Industrial Engineering, Operations Management, or a related field.
- Minimum 3 years of experience in KPI management, performance management, operations, hospitality, accommodation, or facility management.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Excel; Power BI or other data visualization tools is a plus.
- Strong communication and coordination skills.
- Experience in hotel, accommodation, mining, industrial, or remote-site operations is preferred.
- Willing to work at a remote site with a roster system.
Facilities & Benefits
- Fly-in Fly-out (FIFO) flight tickets
- Comfortable accommodation (Mess)
- Meals 3 times per day
- Sports and fitness facilities
- Laundry facilities
- Comprehensive medical and health support
- Roster system: 90 days onsite – 14 days leave
- Opportunity to work in one of Indonesia's largest and most strategic industrial environments
