Job Desc
- Develop and operate social media organizations end to end, including policy, processes (including tools and relevant technologies) to deliver and ensure driver experience as agreed
- Monitor and analyze driver complaints, sentiment, and trending issues on social platforms.
- Monitor the problems that drivers report on Facebook channels, and promptly respond to comments or inquiries with explanations and solutions.
- Oversee the sentiment on Facebook channels and ensure that all member Facebook groups adhere to Facebook group rules.
- Collaboration with stakeholders to report and resolve any problem which happened on social media.
Requirements
- Minimum 1 year of experience in Customer Service, Community Management, Social Media Support, or related fields.
- Bachelor's degree in any field
- Strong analytical and problem-solving skills to understand customer concerns and identify appropriate solutions.
- Excellent written communication skills with the ability to provide clear, concise, and personalized responses.
- Basic data analysis skills (Excel, Google Sheets, Pivot Table, Filtering, Reporting).
- Experience handling customer complaints and escalations through digital or social media channels.
- Excellent communication skills with the ability to distill complex issues and detailed analysis into simple, structured frameworks with concrete action plans.
- Adaptable and comfortable working in a fast-paced and constantly changing environment
- Please submit your CV in English.
Benefit; Basic Salary, BPJS
