Partner Operations Lead

Job Description

Job ID: MJ000147

Job Summary

As the Partner Operations Lead, you will drive service excellence by overseeing daily partner activities and ensuring high-performance standards against key SLAs. You will play a pivotal role in mitigating operational risks and fostering a high-performance team culture to enhance both partner and customer satisfaction

Job Responsibilities

• Lead and optimize daily partner operational activities, encompassing onboarding and ongoing service excellence.
• Strategically monitor and drive performance against critical SLAs and KPIs, ensuring consistent achievement of targets.
• Mitigate operational risks by proactively identifying and resolving issues, thereby enhancing partner and customer satisfaction; escalate critical concerns judiciously.
• Collaborate across departments to ensure effective communication and successful integration Tskof new processes.
• Champion team growth and a high-performance culture, empowering individual professional development
  
  

Job Requirements

• Bachelor's degree in Project Management, Business Administration, Engineering, or a related field from a top local or overseas university
• Minimum of 8 years of experience in operation management
• Proven experience managing service delivery, SLAs, and KPIs in a fast-paced, partner-focused environment
• Excellent organizational, analytical, and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Relevant certifications (e.g., SixSigma) are a plus