Parcel Shops Support - Contract (SPX Express)

Shopee

Indonesia

Fresher

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Posted 15 hours ago
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Job Description

Job Description:

Quality Assurance: Regularly ensure all service points adhere to company standards for appearance, branding, and service quality.
Partner & Seller Engagement: Conduct regular survey calls with sellers and partners to gather feedback and identify opportunities for operational improvements.
Partner Onboarding: Manage the end-to-end onboarding process for new partners, including system setup, training, materials distribution, and technical troubleshooting, to ensure a successful and smooth go-live.
Issue Resolution: Act as the primary point of contact for service point-related issues validate and investigate seller complaints and work to find effective and timely resolutions.
Operational Monitoring: Remotely monitor daily front-shop operations, staff behavior, and service levels via CCTV to ensure compliance with company policies and identify any potential service disruptions.

Requirements:

Proven experience in an operations, quality assurance, or partner management role.
Excellent communication and interpersonal skills, with the ability to build strong relationships with partners and sellers.
Strong problem-solving skills and the ability to handle complaints and resolve conflicts effectively.
Proactive and self-motivated with a keen eye for detail.
Experience with system troubleshooting and providing technical support is a plus
Ability to manage multiple tasks simultaneously

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 145846817

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