Order Management Executive

Company Description Eezee is a modern procurement platform that connects enterprises to a network of accredited suppliers across Southeast Asia through seamless ERP punchout integration. The company enables customers to find and purchase required products quickly and efficiently on its eCommerce marketplace, eliminating the need for multiple calls or manual sourcing. With a focus on simplifying purchasing processes, Eezee offers an intuitive interface that allows users to buy what they need in just a few clicks. The team is committed to delivering an unparalleled purchasing experience by combining technology, reliability, and strong supplier relationships.

Role Description The Order Management Executive is a full-time, on-site role based in Batam. This role is responsible for overseeing end-to-end order processing, including validating order details, coordinating with suppliers, and ensuring accurate and timely fulfillment. The Order Management Executive will monitor order status, resolve discrepancies, and proactively communicate with internal teams and customers regarding deliveries, changes, or issues. Daily activities include updating order records in relevant systems, analyzing order trends, and supporting continuous improvement of order workflows. The role also involves providing responsive customer service, managing escalations, and maintaining high standards of accuracy and efficiency in all order-related tasks.

Qualifications

• Candidates should possess strong Order Management and Order Processing skills to handle end-to-end order lifecycle efficiently.
• Candidates should possess solid Analytical Skills to review order data, identify issues, and support process improvements.
• Candidates should possess effective Communication and Customer Service skills to manage internal and external stakeholders professionally.
• Candidates should possess proficiency with basic office software and ERP or eCommerce platforms to manage orders and documentation.
• Candidates should possess strong attention to detail, organizational skills, and the ability to prioritize tasks in a fast-paced environment.
• Relevant experience in order management, operations, or supply chain coordination is preferred.
• A diploma or bachelor's degree in Business, Supply Chain, or a related field is advantageous.