Operator Engagement - SPX Express (Jakarta)

3-5 Years

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Job Description

Job Description

Handle day-to-day operator issues, complaints, and dissatisfaction in a timely manner
Conduct root cause analysis to identify underlying issues and prevent recurrence
Manage and monitor operator welfare programs and benefits implementation
Creating fair and conducive work environment for operators
Monitor and assess operator satisfaction levels regularly
Act as a bridge between management and operators to ensure clear communication

Requirements

3–5 years of experience in field HR, employee engagement, industrial relations or 3PL operations
Bachelor's degree in Psychology, Human Resource Management, Management, or related fields
Strong understanding of operational workforce dynamics (shift work, targets, on-ground conditions)
Strong interpersonal and communication skills (empathetic and assertive)
Ability to identify welfare issues and develop practical, data-informed solutions
Strong problem-solving and analytical thinking for continuous improvement
Experience in cross-functional coordination (Ops, HR, GA)
Proficient in Excel/Google Sheets for tracking, reporting, and basic analysis