Operations Senior Manager

An Operations Senior Manager works directly under the Vice CEO and leads CISDI's organization-wide operations agenda, covering operational planning, performance monitoring, organizational sustainability, business process improvement and the coordination of the organizational transformation. This position combines strong financial and operational analysis with leadership, providing recommendations and an independent second perspective to help the Vice CEO make well-informed decisions.

As part of the Leadership Team, the role ensures that organizational priorities are translated into clear operating plans, tracked consistently across functions and executed on time. The role also serves as the go-to person for the Vice CEO, anticipating needs, following up on priorities and resolving cross-functional operational issues.

Minimum Qualifications

• Master's degree (S2) in Accounting, Finance, Economics, Business Administration, Management, Public Health/Policy or other relevant fields
• Minimum 8–10 years of experience in operations, strategy, business/financial analysis, management consulting or similar roles, preferably in a professional services, NGO or development organization, with at least 3–5 years in a managerial position
• Strong understanding of financial analysis, budgeting and organizational operations
• Experience in organizational transformation, process improvement or program/PMO management
• Proven ability to provide clear recommendations and an independent perspective to senior leadership
• Strong communication and stakeholder management skills; English speaking and writing skills are required
• Advanced data analysis and reporting skills (Excel and dashboard/BI tools)
• Proactive and independent, with the ability to anticipate needs, manage multiple priorities and handle confidential information with discretion
• Experience in the health or development sector is a plus

Competencies

Technical Competencies:

• Accounting practices and procedures
• Financial analysis and reporting
• Cash flow management
• Budget preparation, tracking and reporting
• Tax regulations and procedures
• Administrative procedures
• Experience in accounting and reporting software
• Google Ecosystem, Microsoft Office (Microsoft Excel, Word, Power Point), Notion, and Slack

Behaviour Competencies:

• Integrity and credibility are mandatory
• Adhere to the diversity, equity and social inclusion principles
• Strong leadership, managerial and team building skills
• Problem solving and decision making
• Excellent communication and relationship building skills
• Strong sense of judgment
• Timeliness and good time management
• Initiative, self-motivation and dedication
• Client focused mindset
• Executive presence and gravitas