About us
MIFX is a pioneer trading platform in Indonesia that is backed by a 24 years old market leader in the industry, Monex Investindo Futures. We are a futures broker facilitating forex, commodities, and index trading that is fully regulated and complies with BAPPEBTI regulations.
MIFX focuses on making the trading process #SemudahItu by prioritizing easy access, trading education, and providing the lowest prices to start trading where traders can buy 0.01 micro lots from our platform.
Led by a solid marketing-technology team that leverages lean analytics and agile product development with a vision of creating the most seamless trading experience for the millennial generation through the MIFX platform, we are proud to continuously growing our volumes by improving our customer experience and people's experience for sure to grow with us.
We are looking for more talents to create a positive impact.
#SemudahItu join us and be part of Indonesia's next largest fintech company!
Are you ready to be a part of MIFX for the upcoming big wave
What you will do:
- Creation of groups on the trading platform in addition to configuring new settings for specific client and regulatory requirements.
- Reporting and updating of swap points, spread and other product information within the backoffice and website.
- Keeping management informed by reviewing and analyzing special reports and summarizing information.
- Liaising with technology vendors and liquidity providers to accommodate the business.
- Responding to client inquiries (tickets related to customer trading issues) and pending case inquiries to ensure timely resolution.
- UAT testing on the client platform for technology upgrades.
- Ensure that all customer deposit transactions are credited to the customer's trading account.
- Reconciliation daily transaction and reporting to other related divisions.
- Ensure Lot Match with Liquidity Provider.
- Create Kliring & Multilateral Reports.
- Processing Settlement from payment provider.
- Make sure customer trading is a seamless process.
- Monitoring all symbols running.
- Daily dealing reconciliation.
- Make sure the free swap is calculated properly.
- Processing NBP.
- Handle customer issues related to trading and deposit issues.
- Maintain deposit SLA for customer Delight.
- Daily Settlement reporting reconciliation.
- Ensure all trading lot of customer trading transactions are matched with the Liquidity Provider.
- Handle Adjustment In-Out related to deposit issues.
What you will need:
- Bachelor's degree, preferably graduated from Mathematics/ Statistics/ Finance/ Economy
- Min. 1 year of working experience in Statistics/Finance/Data project, or strong involvement in numbers.
- Excellent statistical analysis skill.
- Strong organizational and leadership skills.
- Exemplary communication skills, ability to work with large cross-functional teams of technical and non-technical members
- Familiar with project management tools/techniques (e.g. Atlassian, Jira, Confluence, etc), client service area, operational support, and financial investment industry will be a plus.
- Familiar with using Meta trader 4 & 5 is a plus
- Familiar with forex trading terms (Slippage, Spread Levels, Margin Requirement, Overbook, etc) is a plus
- Willing to work in shift
