Job Responsibilities
The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement.
Requirements
- Bachelor's degree from a top university preferably from Hospitality background
- Min. 3 years of experience in hotel operation role
- Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
- Candidates must be willing to work at any of our branch locations across Indonesia. This may involve periodic transfers or relocations based on organizational needs.
- Fluent in English verbally and in writing
- Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.
- Experienced with Google Workspace (G Sheets, Slides, Docs, etc).
- Excellent Interpersonal Communication Skills
- Strong in organizing, planning, and relationship management.
- Fluent in numbers, analyzing data, and using analytics to make decisions.
- Results-driven with strong communication & interpersonal skills.
- Excellent Adaptability to Fast-paced Environment
- Familiar with Setting up and Maintaining KPIs
- Familiar with SOP and Policy development
- Product and Service Quality Improvements
- Focus on Operational Excellence and Quality Assurance
- Experienced in coaching & training delivery
- Willing to be placed in Bobocabin Gunung Rinjani, Lombok
