Location: Umalas, Bali + regular travel around clubs.
Employment: Full-time, five days per week.
Reports to: Operational Director and CEO.
Start date: As soon as possible.
Liga.Tennis is looking for a practical and hands-on Operations Implementation Assistant to help ensure that company procedures, SOPs, and operational projects are properly implemented across our club network.
This is not a desk-only administrative role. The person will regularly visit Liga.Tennis clubs across Bali, work directly with Club Managers and frontline teams, check implementation, identify gaps, and follow up until actions are completed.
For clubs outside Bali, implementation will mainly be conducted through video calls, online training, and follow-up, with occasional travel when required.
Main Responsibilities
- Ability to work in alignment with COO and CEO, following their style of work, and more importantly meeting deadlines and timeframe.
- Implement approved SOPs and operational procedures across Liga.Tennis clubs.
- Train and support Club Managers, receptionists, and other operational staff.
- Regularly visit clubs across Bali and check whether procedures are followed correctly.
- Identify operational gaps and prepare clear corrective actions.
- Track responsibilities, deadlines, and completion status.
- Follow up until agreed actions are fully completed.
- Support the Operational Director with projects, reporting, dashboards, CRM, data validation, and other operational priorities.
- Prepare concise weekly progress updates for the Operational Director and CEO.
Focusing on:
- Organizational Development (OD) & SOP Enforcement: Driving 100% compliance of internal procedures across all Liga.Tennis clubs.
- On-Ground Inspection & Gap Identification: Hands-on auditing, visiting Bali clubs regularly, and fixing operational weaknesses.
- Frontline Team Training & Attestation: Training receptionists, Club -Managers, and staff, followed by periodic re-attestations.
- Execution & Accountability: Tracking corrective actions, verifying CRM/dashboard data, and meeting strict operational deadlines under the COO & CEO.
(Note: This is NOT a Marketing, Sales, or Desk-Bound Administrative Role. We are looking for an operational implementation executor.)
Requirements
- 2–5 years of experience in multi-location operations, hospitality, retail, fitness, sports clubs, restaurants, hotels, or a similar business.
- Strong implementation, coordination, inspection, and follow-up skills.
- Able to work independently and communicate firmly but respectfully.
- Fluent Bahasa Indonesia and working English.
- Comfortable using Google Workspace, spreadsheets, video calls, and project trackers.
- Valid driving licence and own transportation.
- Willing to travel frequently across Bali and occasionally outside Bali.
Employment Conditions
- Full-time position based in Umalas.
- Five-day working week.
- Three-month probation period.
- Competitive salary based on experience.
- Frequent travel between Bali clubs.
- Opportunity to grow within Liga.Tennis.
How to Apply
Please send:
- Your CV at: [Confidential Information]
- A short introduction.
- Your expected salary.
- Your earliest possible start date.
- One example of an operational procedure or project you successfully implemented.
