Operations - Broker
Job Description
Job Description
- Manage premium, claim, and policy reconciliation and monitor claim processing to keep service accurate and timely.
- Prevent and resolve reconciliation and claim disputes, and handle escalated issues promptly.
- Analyze operational data and trends to guide decisions, and track KPIs to find areas for improvement.
- Develop and implement policies and procedures that streamline workflows.
- Work with Business Development, Product, the Board of Directors, and external partners to keep operations seamless.
- Ensure operations meet industry regulations and company standards.
- Bachelor's degree (preferably Business Administration, or a related field)
- Minimum 3 years of experience in insurance (broker, general, or life insurance).
- Strong ability to manage large volumes of data, including survey and claims data.
- Solid understanding of insurance industry regulations and best practices.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills, with the ability to resolve complex issues.
- Fluent in English.
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Key Skills
Policy reconciliation
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