Operations and Maintenance Engineer

Company Overview:

Our client is a global data center and cloud infrastructure operator specializing in high-density computing and enterprise server cluster environments. To support the day-to-day operation, maintenance, hardware troubleshooting, and lifecycle management of high-performance server clusters, they are seeking an experienced On-Site Operations & Maintenance (O&M) Engineer. Based on-site in Cikarang, Indonesia, this role is responsible for maintaining 24/7 cluster health, leading hardware maintenance, managing spare parts inventory, and providing technical guidance to junior technicians.

Location: Cikarang, West Java, Indonesia (On-site, Data Center Environment)

Employment Type: Full-time, Permanent

Key Responsibilities:

• 24/7 Cluster Operations: Support reliable 24/7 operation and maintenance across server clusters and data center IT infrastructure.
• Hardware & Deployment Execution: Perform server racking, cabling, hardware replacements, firmware upgrades, diagnostic checks, and preventive maintenance.
• Troubleshooting & Escalation: Diagnose and resolve server, storage, network, OS, and physical connectivity issues, escalating complex incidents to OEMs or engineering teams.
• Monitoring & Incident Response: Monitor cluster alarms, health metrics, and capacity utilization using DCIM, BMS, and ticketing systems.
• Team Guidance: Guide and mentor junior technicians during operational shifts, maintenance windows, and emergency incident responses.
• Asset & Documentation Control: Maintain accurate inventory tracking for spare parts, assets, incident tickets, and standard operating procedures (SOPs/MOPs/EOPs).
• Vendor & Cross-Functional Coordination: Liaise with OEMs, logistics providers, network teams, and customers to resolve hardware and operational bottlenecks.

Requirements:

• Education: Diploma or Bachelor's degree in IT, Computer Engineering, Electrical/Electronic Engineering, Networking, or a related discipline.
• Core Experience: Minimum 3 years of hands-on experience in data center operations, server infrastructure, field engineering, or hardware maintenance.
• Enterprise Hardware: Direct experience troubleshooting enterprise servers (e.g., Dell, HPE, Lenovo, Supermicro, Inspur, H3C).
• OS & Network Basics: Working knowledge of Linux and Windows Server environments, networking fundamentals, diagnostic tools, switches, optics, and power distribution.
• Operational Tools: Experience utilizing ticketing, monitoring, asset management, and DCIM tools under strict SLA conditions.
• Communication & Resilience: Strong technical documentation, problem-solving skills, and the ability to operate under pressure during shift coverage and on-call schedules.

Nice-to-Have:

• Practical experience with NVIDIA platforms, AI/HPC high-density clusters, or large-scale server commissioning.
• Prior leadership experience guiding technicians or acting as a site lead.
• Familiarity with Cisco, Arista, or Juniper network hardware.
• Relevant industry certifications such as CCNA, Linux, ITIL, CDCP, or equivalent.