Job Description Summary:
Support service management function in ensuring service reporting and compliance across CBS service towers.
Job Description:
- Perform compliance and quality based on defined Operations Maturity Framework by Business Excellence team
- Support Service Management Lead and Account Managers in monitoring incidents, failed service levels are analysed, resolved and followed-up on a timely basis with CBS Tower delivery leads.
- Perform and/or support continuous improvement for Service Management function to improve or automate current way of work and reporting
- Participate in all required training and development programs to ensure competency
- Seek opportunities to improve knowledge, skills, and performance
- Be receptive to developmental feedback and strive to eliminate discrepancies between required competencies and current abilities.
Job Requirements
- Bachelor's degree in Information Technology, Information Systems, Computer Science, Engineering, or a related field.
- Minimum 2 years of experience in IT Service Management, Service Delivery, or IT Operations.
- Good understanding of ITIL/IT Service Management principles and SLA monitoring.
- Experience with incident management, service reporting, and continuous improvement.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management, or similar) is an advantage.
- Strong analytical, communication, and stakeholder management skills.
- Proficient in Microsoft Excel and PowerPoint.
Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person
