Key Responsibilities
1. Product Operations
- Coordinate daily product operational activities to ensure smooth product development and implementation.
- Monitor product performance and recommend operational improvements.
- Support product rollout, maintenance, and enhancement initiatives.
- Ensure product features align with business objectives and operational requirements.
2. Product Research & Development
- Conduct market research, competitor analysis, and product benchmarking.
- Gather and analyze user feedback to identify opportunities for product improvement.
- Research new technologies, digital trends, and industry best practices.
- Prepare product requirement documents and business recommendations.
3. Product Testing & Quality Assurance
- Have experience on testing scenarios for new features and enhancements.
- Perform functional testing and basic User Acceptance Testing (UAT).
- Coordinate testing activities with developers and business users.
- Record, monitor, and follow up on bugs, defects, and enhancement requests.
4. Cross-border Product Coordination
- Act as the primary liaison between the Product, IT, and Business, Collection and Customer services in Indonesia and India.
- Coordinate product discussions, project updates, and implementation activities across regional teams.
- Facilitate communication between stakeholders to ensure business requirements are clearly understood.
- Track project milestones and ensure timely follow-up on action items.
5. Business Requirement Analysis
- Gather and document business requirements from internal stakeholders.
- Translate operational needs into functional requirements for the development team.
- Ensure business requirements are accurately communicated and implemented.
6. Documentation & Reporting
- Prepare product documentation, user guides, release notes, and operational reports.
- Maintain documentation related to product development, testing, and implementation.
- Prepare regular progress reports for Management.
Job Requirements
Education
- Bachelor's Degree in Information Technology, Information Systems, Computer Science, Software Engineering, Business Information Systems, Business Administration, or a related field.
7. Customer Service Management
- Manage and coordinate the Customer Service team to ensure service quality and operational efficiency.
- Monitor Customer Service performance, including response time, resolution time, customer satisfaction (CSAT), and service quality metrics.
- Handle and coordinate escalated customer issues with Product, IT, Operations, and other related departments to ensure timely resolution.
- Analyze customer complaints, inquiries, and feedback to identify product improvement opportunities.
Requirement
- Minimum 2–3 years of experience in Product Operations, Product Management, Business Analyst, IT Project Coordination, Product Testing, or Product Development.
- Experience in FinTech, P2P Lending, Banking, Payment Systems, or Technology companies is preferred.
- Experience working with multinational or regional teams is an advantage.
- Strong analytical and critical thinking skills.
- Excellent communication and interpersonal skills.
- Strong project coordination and organizational abilities.
- Excellent problem-solving skills. Fluent in English (spoken and written) is mandatory.
- Mandarin proficiency (spoken and written) is a strong advantage to support communication with Chinese stakeholders.
- Proficiency in Bahasa Indonesia.
- Knowledge of fintech products, lending platforms, payment systems, or digital financial services.
- Experience working with development teams based in India will be plus.
