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Operational Risk Specialist

Kredit Pintar


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5-7 Years
4 months ago
150 Viewed
0 Applied

Job Description

Job Descriptions

  • Collect, compile and validate data from various sources to ensure quality and compliance of all KYC/Automation/Anti-Fraud/Non Credit Support activities including but not limited to call monitoring and evaluating performance of collection agents to ensure adherence to policies, procedures and regulatory requirements.
  • Develop predefined evaluation criteria to assess the quality, accuracy, and professionalism of KYC/Automation/Anti-Fraud/Non Credit Support Agents interactions with customers.
  • Collaborate with stakeholders to ensure the availability, integrity and quality of the KYC/Automation/Anti-Fraud/Non Credit Support data & reporting for internal and/or regulator
  • Perform comprehensive assessment and oversight on operational risk within KYC/Automation/Anti-Fraud/Non Credit Support including process deficiencies, technology vulnerabilities and human errors.
  • Responsible for oversight operational risk management and activities in area of KYC/Automation/Anti-Fraud/Non Credit Support through communicating, validating and monitoring on the implementation of operational risk frameworks, policies and tools to ensure the effectiveness.
  • Conduct Risk Control and Self-Assessment (RCSA) on regular basis to minimize operational risk and maintain integrity of KYC/Automation/Anti-Fraud/Non Credit Support process.
  • Manage and investigate operational risk incidents, track root causes and develop action plans to avoid future occurrences.
  • Communicate findings and insights to various stakeholders, including senior management and related departments for timely risk mitigation.

Job Requirements

  • Bachelor's / Master's Degree in Computer Science/IT/Statistics/Engineer/ Mathematics / Statistics / Actuary or any other related fields.
  • Several years of experience in operational risk management, preferably in a financial services, collections environment and unsecured loan / financing (credit card, personal loan, paylater).
  • Strong understanding of regulatory compliance related to collections activities.
  • Familiar with risk assessment methodologies and tools.
  • Proficient in writing SQL queries and / or python or other data science programming language is preferrable.
  • Fluent in written & oral English.
  • Willing to take on new challenges and work in a fast-paced environment.


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Operational Risk Specialist

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Last Updated: 09-03-2024 01:18:34 PM
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