Job Description
- Collect, compile and validate data from various sources to ensure quality and compliance of all KYC/Automation/Anti-Fraud/Non Credit Support activities including but not limited to call monitoring and evaluating performance of collection agents to ensure adherence to policies, procedures and regulatory requirements.
- Develop predefined evaluation criteria to assess the quality, accuracy, and professionalism of KYC/Automation/Anti-Fraud/Non Credit Support Agents interactions with customers.
- Collaborate with stakeholders to ensure the availability, integrity and quality of the KYC/Automation/Anti-Fraud/Non Credit Support data & reporting for internal and/or regulator
Perform comprehensive assessment and oversight on operational risk within KYC/Automation/Anti-Fraud/Non Credit Support including process deficiencies, technology vulnerabilities and human errors.
- Responsible for oversight operational risk management and activities in area of KYC/Automation/Anti-Fraud/Non Credit Support through communicating, validating and monitoring on the implementation of operational risk frameworks, policies and tools to ensure the effectiveness.
- Conduct Risk Control and Self-Assessment (RCSA) on regular basis to minimize operational risk and maintain integrity of KYC/Automation/Anti-Fraud/Non Credit Support process.
- Manage and investigate operational risk incidents, track root causes and develop action plans to avoid future occurrences.
- Communicate findings and insights to various stakeholders, including senior management and related departments for timely risk mitigation.
