Operation Executive (Chinese Language)

Location: Subang, Indonesia

Company: DHL Supply Chain

Industry: Contract Logistics | Supply Chain | Customer Operations

Drive Customer Success. Optimize Operations. Build Strategic Partnerships.

At DHL Supply Chain, we are looking for a proactive and customer-focused Operation Executive (Chinese Language) to support our Consumer & Electronics (CE) business. This role is responsible for managing customer relationships, ensuring operational excellence, coordinating with internal stakeholders and vendors, and driving continuous improvements that enhance service performance and customer satisfaction.

Why Join DHL Supply Chain

Work for the world's leading contract logistics provider

Join a Great Place to Work® certified organization

Expand your career within a global supply chain and logistics network

Partner with multinational customers and cross-functional teams

Drive operational excellence while supporting strategic business growth and customer success

Your Impact as Operation Executive (Chinese Language)

Customer Relationship Management

• Build and maintain strong relationships with customers to ensure long-term partnership and retention.
• Act as the key operational contact for customers and support day-to-day account management activities.
• Ensure customer requests and operational requirements are fulfilled efficiently and effectively.
• Conduct regular customer reviews to monitor performance and identify improvement opportunities.
  
  

Operational Performance & Service Excellence

• Monitor and control operational performance to ensure service level agreements (SLAs) and KPIs are achieved.
• Coordinate with cross-functional teams to deliver operational solutions and customer requirements.
• Analyze performance data and implement corrective actions to improve productivity and service quality.
• Support continuous improvement initiatives and operational excellence programs.
  
  

Forecasting & Business Coordination

• Communicate with customers across divisions to gather daily, weekly, and monthly forecasting information.
• Align customer demand forecasts with operational planning and resource requirements.
• Work closely with site management teams to ensure operational readiness and resource optimization.
• Support strategic account development initiatives.
  
  

Cost Management & Continuous Improvement

• Identify and implement cost-saving initiatives within the operation.
• Monitor operational costs and recommend efficiency improvements.
• Support financial forecasting, budgeting, and operational performance reviews.
• Contribute to account profitability and sustainable business growth.
  
  

Stakeholder & Vendor Management

• Maintain effective communication with vendors and customers to ensure smooth operational execution.
• Collaborate with internal departments to resolve operational issues and improve service delivery.
• Ensure compliance with DHL quality, safety, security, and operational standards.
• Support organic business growth through excellent customer service and operational execution.
  
  

Team Collaboration & Development

• Foster a collaborative, service-oriented, and performance-driven culture.
• Support employee development by identifying training and capability-building opportunities.
• Contribute to KPI setting, performance monitoring, and continuous team improvement.
• Promote teamwork, accountability, and operational ownership.
  
  

What We're Looking For


Education


Minimum Diploma Degree from any discipline, preferably Logistics or Supply Chain-related fields

Proficient in Microsoft Office applications, particularly Excel

Additional logistics, supply chain, or customer operations certifications are advantageous

Experience


Minimum 2 years of experience in Operations, Logistics, Supply Chain, or Customer Operations environments

Minimum 1 year of experience as an Operational Executive or similar role

Experience managing customer relationships and operational performance

Understanding of Chinese business culture and customer engagement practices

Skills & Competencies


Strong customer relationship management skills

Excellent communication and stakeholder management abilities

Strong analytical and problem-solving capabilities

Cost management and continuous improvement mindset

Operational planning and coordination skills

Ability to work effectively with cross-functional teams

Proficiency in Microsoft Excel and reporting tools

Presentation and business communication skills

Language Requirements

Fluent Bahasa Indonesia

Fluent Mandarin Chinese (spoken and written)

Basic English communication skills

DHL Leadership Attributes

We are looking for individuals who demonstrate:

Making Customers More Successful

Shaping Direction

Driving High Performance