Omnichannel Sr. Specialist
Omnichannel Sr. Specialist
Arya Noble3-4 Years
- Posted 20 hours ago
- Be among the first 10 applicants
Job Description
Responsibilities
- Analyze omnichannel performance and operational issues across ERHA Webstore and offline store systems to identify improvement opportunities and enhance channel effectiveness.
- Analyze and propose promotional and pricing strategies, including discounts, bundles, and vouchers, based on campaign priorities, customer needs, and channel performance to support sales growth.
- Propose Webstore improvements covering promotional mechanics, landing pages, UI/UX, and customer journeys based on marketing priorities and customer insights to improve campaign effectiveness and customer experience.
- Manage ERHA Webstore operations, including product catalog, pricing, promotional setup, payment methods, order flows, and key website functionalities to ensure smooth and reliable transactions.
- Ensure the implementation of approved pricing and promotional configurations across offline store systems to maintain pricing accuracy and consistency across stores.
- Coordinate website maintenance and system enhancements with IT teams and external vendors, including troubleshooting, bug fixing, and feature implementation, to ensure system availability and functionality.
- Monitor omnichannel performance, system functionality, and operational issues, and coordinate with relevant stakeholders to ensure timely resolution and continuous improvement.
- Collaborate and maintain strong relationships with internal and external stakeholders to ensure effective execution of omnichannel initiatives and support business objectives.
- Bachelor's degree in Business Management, Marketing, Information Systems, or a related field.
- 3–4 years of experience in E-Commerce, Omnichannel Management, Webstore Management, or a related field.
- Experience in managing e-commerce platforms, webstores, or retail technology systems is preferred.
- Proficient in supporting systems such as Magento, SAP, Payment Gateway, and Qiscus.
- Proficient in e-commerce and website platform management, including product, pricing, promotion, and transaction management.
- Strong understanding of e-commerce marketing, promotional mechanics, and customer journey optimization.
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