The candidate for this position will be successful if they are able to execute a variety of secretarial duties of a confidential nature. These tasks will include working with attorneys, paralegals and other members of the firm with a series of administrative functions. Therefore, the candidate will have to have effective time managements and organizational skills coupled with the ability to be detail oriented.
Responsibilities
- Manage the application, extension, amendment, and cancellation of immigration documents such as passports, visas, VOAs, ITASs, KITAPs, ERPs, EPOs, MERPs, affidavits, and other related documents.
- Serve as customer point of contact during the document processing process, providing status updates, answering customer questions, handling complaints, and ensuring customer satisfaction.
- Follow up on prospects, assisting with the preparation of quotations, proposals, and the administration of immigration service sales.
- Create and manage content on social media, websites, WhatsApp Business, email marketing, and other digital platforms to support the promotion of the company's services.
- Seek and develop new customer prospects through social media, service marketplaces, referrals, networking, and other marketing activities.
- Manage the customer database, permit tracker, document expiration dates, and the company's CRM.
- Ensure all document processing processes comply with applicable immigration regulations and provisions.
Qualifications
- Min. D3/S1 Law, Business Administration or related major
- Fresh Graduate / Minimum 1 year experience in the field of permits, legal administration, or immigration
- Basic understanding of the immigration process (Visa, KITAS, KITAP, etc.)
- Document administration and archiving
- Microsoft Office / Google Workspace (especially excel)
- Thorough and detail-oriented
- Have integrity and maintain the confidentiality of documents
- Communicative and able to coordinate well
- Legal administration or permit handling training (preferred)
- Training related to immigration regulations is an added value
- Training related to archiving
- Customer Relations/Satisfaction Training
