Ocean Freight Operation (Senior) Manager

Job Description :

• Lead, manage and supervise the execution of strategy and the execution of operation flow
• Define strategy for smooth operation and satisfactory service level for customer, and present it to management
• Upon alignment with management, ensure it's effective implementation to the Ocean Operation team
• Ensure good engagement and close coordination with vendors related to Ocean services
• Engage with networks on communication as needed and as escalation from BU Managers
• Review team performance and plan actions of improvement
• Maintain good relationship with internal and external customers and being accountable for satisfactory service delivery to customers
• Ensure high level data quality on shipments in our TMS (CargoWise)
• Ensure team members knowledge and performance are at accepted level across branches
• Maintain good monitoring of shipments as per guidance and compliance being set up
• Ensure operations meeting the KPI and SLA defined both from customers and or from country target KPIs

Requirement :

• Bachelor Degree from recognized university or relevant qualification
• Minimum 10 years of experience in company and dynamic multi-cultural MNC environment. Preferably from freight-forwarding company.
• Has experience in leading leaders
• Driving operation performance
• Meticulous with strong analytical & Problem Solving Skills
• Strong communication skills, Excellent oral, written and presentation skills in English
• Negotiation, Diplomacy & Excellent team working skills
• Strong skills in Microsoft Word, Excel and Power Point
• Goal oriented, motivated self-starter with excellent organization skills and ability to multi tasks
• Supply Chain, International freight forwarding, and/or Custom clearance understanding is to be expected
• Has experience in using CargoWise will be a plus