OCEAN FREIGHT IMPORT CUSTOMER RELATIONS SPECIALIST
Reporting: Ocean Freight Import Manager
Objectives Improve customer experience by engaging in relationships with customers and handling customer orders, inquiries, complaints, claims in good manner (proper and proactive)
Job Duties
- Developing relationship with allocated import customers
- Participating in Sales-visit and Meeting with Customer if necessary
- Accepting, processing and following up all shipment orders from local customer or overseas office after commercial process is completed
- Proactively updating customer on shipment status and incident solution (if any exceptions)
- Handling customer inquiries and feedback e.g. shipment process status, document completeness, rates etc.
- Driving solution of customer complaints (by solving it directly or assigning tasks to other functions)
- Registering and handling all customer complaints and exception case
- Acts as first contact point for customer claims; supports customers in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
- Prepare and review shipment reports and submit them to the customer (if required)
- Collaborates closely with Import Operations and other departments for smooth handling of shipments and continuous updates
- Informs superior and relevant functional unit continuously and in good terms of occurrences within his/ her area of responsibility
- Comply with QHSE procedure and regulation
- Actively participate in all QHSE programs
Job Requirements
- Education background minimum bachelor's degree
- Well know about Ocean Freight Import and experience in Customer Services for a minimum of 3 years
- English Fluency both in writing and speaking
- Computer knowledge: Microsoft Office Suite: Outlook, Word, Excel, etc.
- Results oriented without compromising Respect
Why Join Us
At DHL Group, we value innovation, collaboration, and a commitment to excellence. You will be part of a global team that is dedicated to delivering exceptional service and driving business success. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.
How to Apply:
If you are ready to take on this exciting challenge and make a significant impact in our organization, please
submit your English CV to this vacancy.
- DHL Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
