We're looking for English Customer Experts to join our international logistics support team. If you enjoy communicating in English, solving customer concerns, want to build a long-term career in customer service, and working night shifts, then this opportunity is for you.
Key Responsibilities
As a Night Shift English Customer Expert, you will provide customer support for an international logistics and cross-border delivery project. This role focuses on assisting customers with shipment-related issues and does not involve sales or product marketing.
Your responsibilities include:
- Handle customer inquiries through Email, Phone, WhatsApp, and other communication channels.
- Assist customers with shipment tracking, delivery updates, delays, lost or damaged packages, and other logistics-related concerns.
- Investigate customer cases using internal systems and determine appropriate solutions according to company procedures.
- Process shipping claims, re-delivery requests, and other post-delivery support.
- Maintain accurate records of every customer interaction and update case information in the internal system.
- Deliver professional, courteous, and solution-oriented customer service.
- Escalate complex or unresolved cases to the relevant internal teams when necessary.
- Achieve established quality, productivity, and service performance targets.
- Participate in training sessions, team briefings, coaching, and quality improvement activities.
Requirements
- Diploma (D3) or Bachelor's Degree (S1) in any discipline.
- Fresh graduates are encouraged to apply.
- Previous experience in Customer Service, BPO, Logistics, E-commerce, or similar industries is an advantage but not mandatory.
- English proficiency at B2 level or higher (reading, writing, listening, and speaking). Language skills will be evaluated during the recruitment process.
- Confident communicating professionally in English.
- Strong attention to detail with analytical and problem-solving abilities.
- Comfortable working in a dynamic, fast-paced environment.
- Minimum typing speed of 40 WPM.
- Able to work under pressure and adapt to rotational shift schedules.
- Willing to work onsite (WFO) at TPID Yogyakarta.
- Open to relocating if currently residing outside Yogyakarta.
- Available to work rotating shifts, weekends, and public holidays as required.
- Able to join by the end of July 2026.
Benefits
- Competitive basic salary above Yogyakarta UMR.
- Monthly performance incentives and project allowance.
- Shift allowance based on assigned working schedule.
- Overtime compensation (where applicable).
- Additional pay for working on public holidays.
- BPJS Kesehatan and BPJS Ketenagakerjaan.
- Clear internal career development opportunities.
- Comprehensive onboarding, training, and continuous learning programs.
- Opportunity to support an international logistics project and gain global customer service experience.
Why Join Our Team
- Develop your career in an international customer service environment.
- Gain hands-on experience supporting global logistics operations.
- Receive structured training and ongoing support from experienced professionals.
- Build valuable English communication and customer service skills while working with a collaborative team.
- A great career opportunity for fresh graduates and professionals looking to grow in the BPO and customer service industry.
