About the Team:
Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee's servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee's system issues timely to bring Shopee's service quality to new heights.
Job Description:
Monitoring Operation
- Level 1 management, monitoring, and support for Shopee's network infrastructure, servers and services
- Monitor Shopee's services and respond to graph/log anomalies, system alerts
- Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
- Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress
- Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)
Incident Management
- Root cause analysis on critical system issues in Shopee
- Improvement plans collection, evaluation and tracking within Shopee Engineering team
- Loss budget control within multiple Shopee engineering stakeholders
Cross-Team Coordination
- Support and connect local teams with engineering stakeholders on issues reporting, resolution and verification
- Coordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team
Monitoring Analysis
- Summarise and report on monitored systems in a regular basis and convert data insights into actionable items
Monitoring Automation
- Develop tools or automation scripts on above responsibilities to improve team's efficiency
Requirements:
- Bachelor's Degree in Computer Science, Engineering, Information Systems or related fields
- Less than 1 year of experience welcomed
- Knowledge of computer systems and computer networks
- Competent in technical report writing and documentation
