Modern Trade Inventory Optimization Manager

Requirements:

• Minimum Bachelor's Degree (S1) in any field; preferably in Supply Chain, Logistics, Operations Management, Management, or Engineering.
• Minimum 1–2 years of experience in Order Management, Logistics Coordination, Supply Chain, or related roles, preferably with exposure to Modern Trade/Modern Market.
• Proficient in Microsoft Excel at an intermediate to advanced level, including VLOOKUP/XLOOKUP, Pivot Tables, IF Statements, and data analysis for order management and Service Level monitoring.
• Strong understanding of Modern Trade operations and processes, including delivery slot booking, purchase orders (PO), invoicing and delivery documentation, as well as product shelf-life/expired-date requirements.
• Good understanding of order fulfillment and logistics processes, particularly those related to Modern Trade customers.

Responsibilities:

• Order Monitoring & Processing: Monitor, receive, and process Purchase Orders (PO) and Sales Orders (SO) from Modern Trade customers on a regular basis to ensure timely fulfillment and prevent outstanding or expired orders.
• Stock Fulfillment Coordination: Coordinate closely with Warehouse, Logistics, and Inventory Control teams to ensure product availability meets the quantity and SKU requirements stated in each PO.
• Delivery Management (OTIF): Monitor and ensure deliveries are completed On Time and In Full (OTIF) according to agreed schedules, quantities, and requirements to Distribution Centers (DC) or retail outlets.
• Complaint & Return/Reject Management: Handle and resolve operational issues related to delivery rejections, returns, and product-related issues, including NED (Not Expired Date) product requirements, in coordination with relevant internal and external parties.
• Service Level Reconciliation & Analysis: Calculate, analyze, and report Service Level (SL) performance periodically. Identify root causes of service level gaps, such as stockouts, delivery delays, or logistics constraints, and coordinate corrective actions.
• Buyer/Merchandiser Communication: Maintain effective communication and collaboration with Key Account Management, Logistics, Buyers, and Merchandisers from Modern Trade customers to ensure smooth order fulfillment and delivery processes.
• Operational Issue Resolution: Proactively identify potential order fulfillment and delivery issues and coordinate with relevant stakeholders to ensure timely resolution and minimize service level impact.