[OPEN FOR LOCAL INDONESIAN ONLY]
Transcosmos Indonesia is a joint-venture company offering contact center services, social media management, voice of customer analysis, digital marketing, and eCommerce solutions. This world class business process outsourcing and consulting company is supported by the strength of global transcosmos network with over 50 years of experience. With a focus on adapting to the changing business environment, transcosmos tailors their services to meet each client's unique requirements.
Role Description :
This is an on-site contract role as a Trainer located in Semarang. As Content Moderation Trainer you will be responsible for :
- Conduct training sessions for new hires, refresher training for knowledge gaps and training on new or upgraded policies/procedures/processes implementation
- Utilize effective presentation and facilitation skills including creative training technique and accelerated learning technique
- Provide individual coaching and mentoring to team members to support their professional growth and career development
- Gather feedback from quality team to understand the knowledge gaps and incorporate findings into training programs
- Ensure smooth transition of training batches to nesting phase and production floor
- Design, develop or update training materials for system-based and online/classroom training
- Recommend module modifications to superiors on the basis of Training Needs Analysis
- Measure training program effectiveness using various methods
Qualifications :
- Indonesian citizen with minimum bachelor degree in any related field with GPA min 2.75 preferred
- Experienced as Trainer in contact centre industry especially for content moderation is preffered
- Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams
- Able to develop an innovative training methods while ensuring logical content flow
- Ready to work on shifting
- Fluent in English both speaking and writing min B2 Level of CEFR
- Willing to be placed in Semarang
Note : The job description has been gender-neutral and does not discriminate on the basis of gender, race, ethnicity, religion, or any other characteristic. This hiring process is free of charge.
Life At TCID
With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
- Fulfilling Career
- Professional Growth
- Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
- Growing Culture
#transcosmosIndonesia #LifeAtTCID #OneTranscosmos #TCID
