Company Description
PT Loren Tech Solutions is a versatile company based in Jakarta, Indonesia, specializing in staff recruitment and outsourcing services. Committed to fostering growth and ensuring client success, we focus on delivering tailored solutions that address complex business challenges. Our team of experts brings industry-specific knowledge and a strategic approach to help clients achieve their goals. By leveraging proven methodologies and best practices, we deliver practical and impactful results that promote operational excellence and business advancement.
QSR Product Manager (PM)
Key Responsibilities
Product Strategy & Ownership
- Own the end-to-end product lifecycle: discovery, definition, delivery, launch, and iteration
- Define product vision, goals, success metrics, and long-term roadmap aligned with QSR business objectives
- Prioritize features and initiatives based on customer impact, operational efficiency, and business value
Product Discovery & Requirements
- Deeply understand QSR operational workflows (ordering, kitchen, payment, inventory, delivery)
- Translate outlet and business needs into clear PRDs, user stories, and acceptance criteria
- Conduct stakeholder interviews, outlet observations, and data analysis to validate problems and solutions
Execution & Delivery
- Work closely with engineering, QA, UI/UX, and operations to deliver product initiatives
- Lead backlog grooming, sprint planning, and release planning
- Coordinate system implementations and integrations (POS, payments, loyalty, inventory, ERP, delivery platforms)
Stakeholder & Vendor Management
- Act as the key product liaison between business, IT, operations, and external vendors
- Align internal teams and vendors on product scope, timelines, and expected outcomes
- Communicate product progress, risks, and impact to management
Launch & Optimization
- Oversee UAT, rollout strategy, and post-launch monitoring
- Measure product performance using defined KPIs and continuously improve based on insights
- Support change management and adoption across outlets
Job Requirements
Education & Experience
- Bachelor's degree in Management, Information Systems, Industrial Engineering, or a related field
- 35 years of experience as a Product Manager (or Project Manager transitioning to Product)
- Experience in SaaS QSR, F&B, retail, or hospitality industries is a strong advantage
Technical Competencies
- Strong understanding of QSR operations and outlet processes
- Experience working with POS systems, payment gateways, and API-based integrations
- Proficient in writing PRDs, defining roadmaps, and managing product backlogs
- Familiar with Agile/Scrum product development practices
- Ability to use data to support prioritization and decision-making Soft Skills
- Excellent communication skills to bridge business, operations, and technical teams
- Strong analytical and problem-solving mindset
- Ability to balance strategic thinking with hands-on execution
- Strong stakeholder management and influence without authority Preferred Qualifications Experience rolling out products across multiple outlets or regions
- Hands-on experience integrating with delivery platforms (GrabFood, GoFood, etc.)
- Experience driving QSR digital transformation initiatives
- Product or Agile certifications (CSPO, Scrum, or equivalent)
