About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
About The Role
We are seeking an experienced and results-driven
Merchant Operations Manager (Indonesia) to lead and optimise our day-to-day operational functions.
This role is critical in ensuring seamless service delivery, operational efficiency, and scalability as we expand across the region. The ideal candidate is highly execution-focused, structured, and able to drive cross-functional alignment while continuously improving processes and performance.
This Is What Your Job Scope Will Be...
Operations Management & Execution
- Oversee end-to-end operational processes, ensuring smooth and efficient daily operations.
- Manage service delivery across multiple functions including deployment, support, and fulfilment.
- Ensure operational readiness and scalability to support business growth.
Process Optimisation & Continuous Improvement
- Identify gaps and inefficiencies in workflows, and implement process improvements.
- Develop and standardise SOPs to enhance consistency and operational excellence.
- Drive automation and system enhancements to improve productivity and reduce manual work.
Performance Management & Reporting
- Define, track, and analyse key operational KPIs (e.g. turnaround time, service levels, fulfilment rates).
- Prepare regular reports and dashboards to provide visibility on operational performance.
- Use data-driven insights to support decision-making and continuous improvement.
Cross-Functional Collaboration
- Work closely with Customer Service, Sales, Product, and Tech teams to ensure seamless operations.
- Act as the key bridge between business and operations to align priorities and execution.
- Collaborate with regional stakeholders to support multi-market operations.
Stakeholder & Vendor Management
- Manage relationships with external vendors and partners to ensure service quality and delivery standards.
- Liaise with internal and external stakeholders to resolve operational issues and improve workflows.
Risk Management & Problem Resolution
- Proactively identify operational risks and implement mitigation plans.
- Handle escalations and complex operational issues, ensuring timely resolution.
- Establish contingency plans to minimise service disruption.
Requirements
- 3-6 years of experience in operations, preferably in Technology, Fintech, or SaaS environments
- Strong experience in managing end-to-end operations and process improvement
- Proven ability to drive efficiency, scale operations, and deliver measurable results
- Experience working with cross-functional and regional teams
- Proficiency in Excel and CRM / operational tools (e.g. HubSpot or similar systems)
- Strong analytical, problem-solving, and organisational skills
- Excellent communication skills in English
- Ability to work in a fast-paced environment and manage multiple priorities
