Member Success Concierge

Key Responsibilities

• Implement Smart Renewal System
• Mid-Membership Engagement
• Churn Risk Monitoring & Intervention
• Attract Back Old Members Outreach
• Implement Loyalty Rewards & VIP Experience
• New Member Onboarding
• Communication Excellence
• Cross-Team Coordination

Skills & Experience

Native level English

Strong communication and customer service skills

Experience in hospitality, fitness, wellness, or member-success roles

High empathy & emotional intelligence

Comfortable with WhatsApp-based communication at scale

Ability to identify customer patterns and intervene effectively

Detail-oriented with excellent follow-through

Organized, proactive, warm, and member-obsessed