About the Company
Adecco is partnering with a rapidly growing healthcare organization in Indonesia that is expanding its hospital network and strengthening its healthcare operations across multiple regions.
As the organization continues to grow, they are looking for an experienced Medical Service & Ancillary Manager to oversee medical support and ancillary services, drive operational excellence, and contribute to the continuous improvement of hospital services.
Key Responsibilities
- Lead and oversee medical service and ancillary operations to ensure efficient, high-quality, and patient-focused service delivery.
- Manage day-to-day operations across assigned medical and ancillary/support services, ensuring smooth coordination with other hospital departments.
- Monitor service performance, operational KPIs, patient experience, and resource utilization to identify opportunities for improvement.
- Develop and implement SOPs, workflows, and operational improvement initiatives to enhance service quality and efficiency.
- Coordinate with Medical, Nursing, Operations, Finance, HR, Procurement, and other functions to ensure effective service delivery.
- Support the development, enhancement, and implementation of new medical and ancillary services based on hospital and patient needs.
- Identify opportunities to improve operational efficiency, service utilization, and revenue contribution from assigned services.
- Ensure compliance with hospital policies, healthcare regulations, quality standards, patient safety requirements, and accreditation standards.
- Manage manpower planning, resource allocation, and team performance within the assigned functions.
- Lead, coach, and develop team members to build a high-performing and service-oriented culture.
- Prepare and monitor operational reports and provide insights to hospital management to support decision-making.
- Participate in hospital-wide projects, service development initiatives, and other strategic initiatives as required.
Requirements
- Bachelor's Degree in Healthcare Management, Hospital Administration, Nursing, Medicine, or a related discipline.
- Minimum 5 years of relevant experience in hospital operations, medical services, ancillary services, or healthcare management.
- Proven experience managing medical services, ancillary functions, hospital support services, or similar healthcare operations.
- Strong understanding of hospital workflows, service delivery, manpower planning, and operational performance management.
- Experience in process improvement, SOP development, and operational efficiency initiatives.
- Strong leadership and people management skills with the ability to manage multidisciplinary teams.
- Good understanding of healthcare quality, patient safety, regulatory, and accreditation requirements.
- Strong communication and stakeholder management skills.
- Experience within a hospital group or multi-site healthcare organization will be an advantage.
- Open to candidates from across Indonesia who are willing to relocate to Batang or the Cirebon area.
What You Can Expect
- Opportunity to join a rapidly expanding healthcare organization.
- Broader exposure to hospital operations and medical & ancillary service management.
- Opportunity to contribute to service development and operational improvement initiatives.
- Strong potential for career growth and leadership development within a growing healthcare group.
- Exposure to a dynamic healthcare environment with ongoing expansion across multiple regions.
- Relocation opportunity for candidates outside Batang/Cirebon.
