Marina Operations

Company Description

Bali Gapura Marina, Indonesia's first international full-service marina, is a pioneering maritime destination situated along Bali's iconic coastline. Bali Gapura Marina offers 180 berths, including 50 designated for superyachts up to 90 meters, along with world-class facilities such as yacht maintenance, dry docks, and premium utilities. Recognised as a National Strategic Project, it serves as the premier gateway for luxury yachting and a vibrant lifestyle destination in Southeast Asia, featuring hospitality, high-end retail, and leisure services.

Role Description

This is a full-time, on-site role based in Benoa for a Marina Operations team member. The role includes overseeing daily marina operations, managing berthing arrangements and utilities, and ensuring the timely delivery of yacht services, including maintenance and fueling. The successful candidate will actively engage with yacht owners, captains, and crew to provide exceptional service and assist with their logistical needs. Additionally, responsibilities include coordinating with internal teams to manage projects, ensuring compliance with operational standards, and contributing to a world-class yachting and hospitality experience at the marina.

Day-to-Day

1. Prepare, manage, and monitor daily, weekly, and monthly duty schedules and rosters for dockhands and operational staff
2. Coordinate closely with the Commercial / Guest Experience team on yacht arrivals, departures, berth allocation, schedule changes, and service requirements.
3. Oversee and coordinate yacht services execution, including line handling, berthing assistance, access control, and approved vendor scheduling, in accordance with marina SOPs.
4. Coordinate with approved vendors to ensure services are delivered on time, safely, within the agreed scope, and in compliance with marina regulations.
5. Brief dockhands at the start of each shift on yacht movements, safety protocols, and assigned duties.
6. Liaise with Finance on operational vendor payments, including verification of service completion, supporting documentation, and invoice accuracy prior to submission.
7. Monitor access control at docks and marina operational areas, ensuring only authorised personnel and approved vendors are permitted entry.
8. Support preparation of marina operations for commercial scale-up, peak seasons, special events, and increased yacht traffic.
9. Support the Operations Manager in implementing operational improvements and SOP updates.
10. Maintain systematic filing of all operational correspondence and documentation, including schedules, logs, reports, vendor records, approvals, and supporting documents, ensuring traceability and readiness for audit and ISO requirements.
11. Maintain accurate daily operational logs and prepare daily, weekly, and monthly operational reports covering berth occupancy and yacht movements, manpower deployment, vendor services executed, inventory status, operational issues, incidents, and follow-up actions. Submit all reports on time to support management review and decision-making. Report Content Includes:

• Berth occupancy and yacht movements
• Manpower utilization
• Vendor services executed
• Inventory status
• Operational issues, incidents, and follow-ups