Manager Field Services Medium Voltage

Company Description PT Arlisco Elektrika Perkasa is a specialized supplier of medium voltage devices, serving customers in the industrial and commercial sectors. The company focuses on delivering reliable electrical equipment that supports safe and efficient power distribution. With expertise in medium voltage solutions, Arlisco collaborates closely with clients to understand technical needs and provide suitable products. The organization values quality, safety, and long-term partnerships with customers and stakeholders.
Role Description The Manager Field Services – Medium Voltage is a full-time, on-site role based in Tangerang, responsible for overseeing field service activities related to medium voltage equipment. This role includes planning and coordinating installation, commissioning, maintenance, and repair work at customer sites, while ensuring compliance with safety standards and technical specifications. The manager will lead and mentor the field service team, allocate resources, and monitor performance to ensure timely, high-quality service delivery. Daily tasks include communicating with clients, preparing service reports, troubleshooting technical issues, and collaborating with internal departments such as sales, logistics, and engineering. The role also involves optimizing service processes, managing spare parts and tools, and supporting continuous improvement of customer satisfaction.
Qualifications

• Strong technical knowledge of medium voltage devices, power distribution systems, and related electrical standards.
• Experience managing field service operations, including planning, scheduling, and supervising on-site service teams.
• Ability to diagnose and resolve electrical and mechanical issues in medium voltage equipment at customer locations.
• Competence in safety practices, risk assessment, and adherence to relevant electrical and occupational safety regulations.
• Effective leadership, team development, and performance management skills.
• Clear communication and interpersonal skills for collaborating with clients, vendors, and internal stakeholders.
• Organizational and problem-solving skills for handling multiple service projects and priorities.
• Proficiency in basic office and reporting tools (e.g., email, word processing, spreadsheets) for documentation and coordination.
• Bachelor's degree in Electrical Engineering or a related technical field, or equivalent practical experience.
• Previous experience in medium voltage or power systems service management is highly preferred.
• Willingness to work on-site at customer facilities in Tangerang and surrounding areas as required.