Manager Client Success & Operations, Global Health

Location: Jakarta, Indonesia

Experience: 3 - 6 years

Type: Contract

Department: Client Success & Operations, Global Health

About Us

Qure.ai is a global healthtech company using artificial intelligence to improve disease detection and patient outcomes at scale. Our solutions are deployed across hospitals, diagnostic networks, and public health programs worldwide.

Today, our technology has impacted 40M+ lives across 105+ countries, deployed across 5,200+ sites, and powered by one of the world's largest real-world medical imaging datasets. With 26 FDA-cleared indications, we are helping shape the future of AI-driven healthcare.

The Opportunity

We are looking for a proactive and strategic manager to lead countrywide projects in Indonesia, oversee key client relationships, and drive revenue growth through upselling and cross-selling. We would like to have highly motivated individuals join our team and work hand in hand with our client projects and manage our fast-growing client base.

The core responsibility is to lead client projects through their entire journey with Qure.ai to deliver a seamless product experience for all key stakeholders, maximize and assess the impact of Al in their environment and grow these partnerships by exploring new use cases of Qure's products for the client.

What You'll Own & Drive

• Lead the execution of countrywide AI projects in Indonesia, ensuring smooth implementation and client satisfaction. This would involve collaboration with government bodies, healthcare institutions, on-ground teams and global health organizations to drive product adoption and large-scale AI deployment. Travel would be required, both internationally and domestically.
• Build strong relationships with various external stakeholders including Ministry of Health, National Programs, program heads, IT teams, clinical decision-makers to ensure high retention and satisfaction. Also, serve as the primary client point of contact, managing project delivery, post-deployment engagement, feedback collection, and overall client success.
• Proactively reach out to any opportunities within existing accounts and drive revenue growth opportunities through upselling and cross-selling Qure.ais solutions. Also, drive renewals, expansions, and strategic account planning to maximize client lifetime value.
• Assist in monitoring product performance, collecting technical feedback, identifying edge cases, and collaborating with the engineering and product teams to improve solution accuracy and user experience.
• Work alongside engineering, product, sales teams for supporting client needs and solving technical and project challenges. The role would also entail providing valuable product feedback to Qure's product teams, contributing to the product roadmap and improvements based on client requirements.
• Generate marketing and research outcomes that reinforce Qure.ais impact.
• Effectively resolve client complaints by liaising with Client IT and Program Teams, coordinating remote access requests, and aligning with our internal engineering team to ensure timely resolution.

What Success Looks Like

In the first 6–12 months, you will:

• Improve enterprise operations and adoption metrics in key markets
• Establish strong relations with MoH, NTP and other client organisations.
• Collaborate and support roadmap decisions through strong market insight
• Build cross-functional rapport around project onboarding, delivery and monitoring

Core Skills Required

• Experience handling multi-stakeholder project alongside experience to drive revenue growth through strategic account expansion.
• Strong people management skills, analytical skills with good knowledge on with Excel and PowerPoint
• Excellent communication skills, self-starter and quick learner, passionate and driven individual with problem-solving skills and empathy toward clients
• Knowledge and experience in the healthcare industry are a plus
• Proficiency in Bahasa Indonesia and English
• 5+ years of work experience, preferably in client-facing roles. Experience in account management, client success, project management
• The role will have extensive traveling requirements, both domestic and international.
• High analytical, operational rigour and comfort working with ambiguity

Life at Qure

Flexibility & Ownership

• Remote work
• Relocation support (where applicable)
• Opportunity to work on global markets

Growth & Learning

• Learning and development allowance
• High ownership and accelerated career growth

Wellbeing

• Comprehensive health insurance
• Free online doctor consultations
• Unlimited therapy sessions
• Fitness & wellness allowance

Culture & Community

• Annual and team offsites
• Complimentary meals at the office
• Gaming zone (yes - including a PS5)

Our Values

• Humble: Curious, open to feedback, and focused on team success over individual credit.
• Hungry: High ownership, relentless drive, and a constant push for better outcomes.
• Smart: Structured thinking with empathy, solving complex problems with clarity and strong collaboration.

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