Loyalty Program Manager

Company Description The Bandha Hotel & Suites is a tropical chic luxury boutique resort located on a prime beachfront in Legian, just a short drive from Bali's international airport. Guests enjoy easy access to Kuta and Legian beaches, renowned for their sunsets, as well as nearby lifestyle shops, bars, and restaurants. The resort features contemporary Balinese architecture and a stylish ambiance designed to create a sense of prosperity and harmony. With a strong focus on personalized, friendly service, The Bandha is dedicated to providing an indulgent experience for couples, honeymooners, and guests seeking a chic lifestyle luxury stay.

Role Description The Loyalty Program Manager is a full-time, on-site role based at The Bandha Hotel & Suites in Kuta. This role is responsible for designing, implementing, and optimizing guest loyalty programs that enhance retention, drive repeat bookings, and increase guest engagement. Day-to-day tasks include managing loyalty program operations, monitoring performance metrics, segmenting guest data, and developing targeted offers and campaigns. The Loyalty Program Manager will collaborate closely with marketing, front office, reservations, and revenue management teams to ensure the loyalty program is integrated with guest touchpoints and delivers a consistent brand experience. The role also involves analyzing guest feedback, identifying opportunities for improvement, training team members on loyalty initiatives, and preparing regular reports and recommendations for management.

Qualifications

• Demonstrated experience in Loyalty Programs and Customer Loyalty, with the ability to design and manage guest-centric initiatives.
• Strong Program Management skills, including planning, execution, and evaluation of multi-channel loyalty activities.
• Solid Analytical Skills to interpret guest data, track key performance indicators, and generate actionable insights.
• Knowledge of Loyalty Marketing principles to create compelling offers, communications, and engagement strategies.
• Professional experience in hospitality, travel, or luxury retail is highly beneficial.
• Proficiency in CRM systems, hotel PMS, and basic data reporting tools.
• Excellent written and verbal communication skills in English; additional language skills are an advantage.
• Strong interpersonal skills and the ability to collaborate with cross-functional teams and interact with guests confidently.
• Bachelor's degree in Marketing, Business, Hospitality Management, or a related field preferred.
• Ability to work on-site in Kuta, manage multiple priorities, and maintain a high level of professionalism and integrity.