About the Company
Midwich established its Singapore office in 2019 to address the expanding Southeast Asian market. We're not your typical distributor that simply moves boxes. We're your award-winning trusted partner with over 40 years of experience in harnessing the power of cutting-edge AV technology.
About the Role
Responsibilities
Customer Order Management
- Provide order confirmations and lead times.
- Submit daily sales orders to 3PL and coordinate dispatch confirmation.
- Prepare and coordinate commercial (shipping) documents, including commercial invoices, B/L, DO, packing lists, export documents, COO, and COQ.
- Monitor customer credit status and payments prior to shipment.
- Update customers on stock availability and order status; maintain customer deposit records.
- Own the end-to-end daily sales invoicing process, ensuring all fulfilled orders are invoiced accurately and on time.
- Proactively monitor unbilled shipments and resolve gaps with warehouse, 3PL, and sales teams to prevent invoicing delays.
- Support month-end closing by ensuring all completed deliveries are fully invoiced and properly recorded.
- Assist Finance / Accounts Receivable with billing reconciliations, invoice aging reviews, and discrepancy investigations.
- Coordinate issuance of credit notes, debit notes, and invoice adjustments where required.
- Support internal and external audits by providing accurate invoicing records and documentation.
- Identify and recommend process improvements to enhance invoicing accuracy, efficiency, and turnaround time.
Supplier & Import Management
- Monitor stock levels and process purchase orders.
- Coordinate with suppliers on stock availability, ETD/ETA, and communicate updates to internal teams and customers.
- Prepare, review, and manage import/export and shipping documentation, including commercial invoices, packing lists, B/L, DO, COO, COQ, and related customs permits.
- Liaise with freight forwarders, carriers, and customs brokers to arrange shipments, pick-ups, and documentation.
- Liaise and coordinate with Customs Officers to ensure timely and compliant import clearance.
- Apply and manage PKSI in accordance with Indonesia Customs and trade regulations.
- Handle application and coordination of product import licenses and approvals, including SNI, PI, LS, and SDPPI.
- Coordinate with internal teams (sales, compliance, warehouse, finance) to obtain accurate product, HS code, and shipment information for customs and licensing submission.
- Work closely with external agencies, surveyors, and regulatory bodies to ensure timely issuance of permits and approvals.
- Monitor customs clearance progress and proactively follow up on inspections, document discrepancies, or regulatory inquiries.
- Ensure all import activities comply with Indonesia Customs, Ministry of Trade, and related regulatory requirements.
- Maintain proper documentation records and audit trails for customs, PKSI, and licensing compliance.
3PL & Inventory Management
- Ensure 3PL performance meets agreed SLAs and coordinate inbound/outbound shipments.
- Maintain stock accuracy through ERP3PL reconciliation, ensuring system data aligns with physical stock and order fulfillment records.
- Manage new product setups and stock transfers.
- Support cycle counts, physical inventories, and periodic stock audits.
- Collaborate with procurement, sales, and customer service teams to optimize inventory planning and reduce lead times.
Qualifications
- Diploma or Degree in Business, Supply Chain, Logistics, or related field.
- 24 years experience in order fulfilment, logistics, or customer service.
Required Skills
- Knowledge of order management processes and ERP systems; NetSuite experience is a plus.
- Knowledge of Indonesia import regulations, HS codes, and customs procedures.
- Experience handling PKSI, SNI, PI, LS, and SDPPI applications.
- Familiarity with Indonesia Customs systems (PIB/PEB) and coordination with licensed customs brokers.
- Strong attention to detail, good coordination skills, and ability to manage multiple import shipments simultaneously.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
- Strong organizational skills, attention to detail, and ability to work independently.
- Excellent communication skills in English; Mandarin/Bahasa /other Asian languages is a plus.
